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Here's what Grab drivers need to know about getting their cars checked in PUSPAKOM

almost 4 years ago Arjun





This article is for general informational purposes only and is not meant to be used or construed as legal advice in any manner whatsoever. All articles have been scrutinized by a practicing lawyer to ensure accuracy.



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During the 14th General Elections in 2018, the Pakatan Harapan campaign promised that the rights of e-hailing (like Grab, myCar, etc) drivers will be upheld without neglecting the rights of taxi drivers

Trying to keep their promise and strike that balance, Transport Minister Anthony Loke announced that e-hailing drivers and taxi drivers will now fall under the same regulations by the 12th of July 2019. This would mean that all drivers (whether e-hailing or taxi) will have to get a Public Service Vehicle (PSV) licence, go for health screenings, and send their cars for regular inspections.

Nevertheless, we know that some of you may be in conflict as to whether this is gonna be a good or bad move. But on Sunday, we were invited by PUSPAKOM for a press conference, and their CEO Mohammed Shukor Ismail explained the car inspection procedures and also ensured the public that this is done to sure quality of services, as opposed to it being a burden.

“This isn’t meant to burden e-hailing drivers, this is an advantage for all” – PUSPAKOM CEO Mohammed Shukor Ismail;translated from BM by ASKLEGAL 

There are quite a lot of information given to use and we can’t display all of it here, but if you want, there’s a slide on PUSPAKOM’s website you can refer to. And don’t worry, we’ll refer to the necessary pages of the slides in our article.

So back to e-hailing business, PUSPAKOM told us that there’s an estimated 200,000 e-hailing vehicles out there, and….


You can inspect your car any day of the week (Monday to Sunday)

Before we tell you what PUSPAKOM is doing to handle this potentially large influx of drivers coming in for inspection, we thought it’s best to inform you that PUSPAKOM isn’t an enforcement agency. They’re basically a body tasked with conducting vehicle inspections. In other words, PUSPAKOM certifies that your car is roadworthy, if your car isn’t worthy JPJ does the enforcement.

“PUSPAKOM is a vehicle inspection company and isn't an enforcement authority nor lawmaker. PUSPAKOM is concerned with the roadworthiness of the vehicle through vehicle inspection that’s in accordance with the Road Transport Act 1987 and its compliance of other related standards and regulations.” – PUSPAKOM Communications & Custoner Service Department


Ever since Malaysians were introduced to easy-to-use e-hailing apps where we can Grab a ride easily, the e-hailing industry has only kept growing – in fact last year, local transportation authorities approved permits for 11 new e-hailing companies last year. This seems to have resulted in an estimated number of 200,000 e-hailing vehicles driving on our roads according to PUSPAKOM.

And given that the government is gonna enforce some new regulations for e-hailing soon (July 12 guys! That’s not far away!), you’d think the e-hailing drivers would be busy trying to get themselves compliant with the regulations. Unfortunately for the new PUSPAKOM inspections required by the new regulations, PUSPAKOM told us that between April 1st and April 10th only 35 out of the 200,000 estimated drivers have done this inspection.

And if you’re thinking “how’s PUSPAKOM gonna handle all 200,000 vehicles ?”, PUSPAKOM told us they have more than enough capacity to handle it. Currently PUSPAKOM has more than 50 operation centres nation wide, and to handle to the vast numbers of e-hailing cars, they’ve done the following:

  • 18 inspection centres are open seven days a week
  • 10 inspection centres are open six days a week
  • 19 inspection centres are open 5 days a week, but with 2 extra hours added to their normal schedule everyday
  • setting up mobile/moving inspection centres

If you’re one of the e-hailing drivers who’d like to take advantage of this new operating hours by PUSPAKOM, you can click the link here to see which PUSKAPOM centre will suit your schedule and convenience.

So, in addition to letting us know they have the resources to handle all these cars, they also told us….


The inspection process will only take around 60 minutes

For the average Malaysian who has a car for driving to and back from work, we would’ve visited PUSPAKOM centres if we privately bought/sold a used car. If you’ve done so before, the process is known as a transfer of ownership inspection.

Now for the e-hailing drivers and their car, the inspection process would be a little bit different since they wont be transferring their cars to anyone. The inspection process would be conducted to make sure that the car is roadworthy for the purposes of driving passengers commercially. So this would mean that PUSPAKOM would check whether your brakes are working properly, there’s no illegal tint on your car, etc.

There’s a little bit extra inspection requirements by PUSPAKOM like for the placing of adverts on the car. We can’t go through all of these processes and checks for you, but there’s an inspection flowchart you can access here and there’s a chart you can look at below.


Only cars more than 3 years old need to be inspected

For some added information, NOT all the e-hailing drivers and their cars would have to be subject for this PUSPAKOM inspection, because they told us it’s only for cars more than 3 years old. There’s a few types of inspections these ‘above 3 years old’ cars would have to go for (and they have different fees), and if you want a brief overview of it, there’s:

  • An initial inspection with a payable fee of RM75
  • A re-inspection should the driver fail the initial inspection. The fee for this would be an extra RM25
  • Subsequent inspections annually to ensure the vehicle is roadworthy every year. The fee for this is RM55

But if you want more information on the different types of inspection processes, it’s on page 12 of the slides if you wanna view it in full:

Oh and if all these webs of information are making you think, “gosh that’s gonna take up a lot of my time”, PUSPAKOM assured us that the whole process would only take about 60 minutes, which brings us to our next point...


You can use an app

As we’ve mentioned in the beginning of the article, PUSPAKOM emphasised this new inspection requirements aren’t meant to be a burden toward e-hailing drivers. They ensured that this would be beneficial for all parties, as everyone would know that their ride will be a roadworthy one. If you really think about it, you wouldn’t want your Grab ride to suddenly stall halfway now would you?

Oh, and besides amping up the working hours of certain PUSPAKOM centres, they told that there’s an app you can use to book an inspection appointment called MyPUSPAKOM. Using this app, you may be able to avoid long queues while waiting for your inspection. 

Although PUSPAKOM is prepared to handle these 200,000 cars, you probably wouldn’t want to get your inspection done at the last minute, to avoid long queues and waiting periods.

anthony loke
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