Unhappy With Government Bodies? Go to PCB!

What is the Public Complaints Bureau?

The Public Complaints Bureau (PCB), under the Prime Minister’s Department, was set up to handle public complaints made by the public towards any government administrative action that are considered as:

unjust

not in accordance with the existing laws and regulations

abuse of power

maladministration by Government agencies

What can you complain about?

These are but a few examples of the complaints you can lodge with PCB:

Inland Revenue Board (IRB) not paying back income tax credit balance within 2 months.

SOCSO failing to pay compensation

Lack of public amenities

Public officers taking bribes

Misconduct of public servants

Failure of government agencies to adhere to set procedures

PCB can investigate all complaints on government administration except:

Government policies and matters that are under the authority of Public Accounts Committee, Malaysian Anti-Corruption Commission (MACC) and Legal Aid Department

Family disputes/personal problems

Civil claim involving individual /company

Complaints against private bodies/companies not associated with the Government

How do you lodge a complaint?

Here are several ways to make a complaint:

File online at:www.pcb.gov.my

Email: aduan@pcb.gov.my

Telephone:03-8000 8000

Fax:03-8888 7778

Send an SMS to 15888: BPA ADUAN (your complaint) and send to 15888

Send a letter (stamps not required) to:

Director General, Public Complaints Bureau,

Prime Minister's Department,

P.O. Box 9000

62502 Putrajaya

Or: PCB's State Offices

Come to PCB's counter in:

Designated districts under the Mobile Complaints Counter (MCC), Integrated Mobile Complaints Counter (IMCC), and MESRA Rakyat Program as announced through PCB's Portal and the mass media.

Walk in to:PCB's Head Office or PCB's State Offices

PCB Kiosks

Remember, it’s way better to channel your complaints to the appropriate body, rather than just constantly whining about them on Facebook or Twitter!

Pic credits: borneopost